Privacy policy
Last updated: March 4, 2026
Nestiva operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Nestiva is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
Account information, including your username, password, preferences and settings.
Transaction information, including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us, including the information you include in communications with us, for example when sending a customer support inquiry.
Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
• From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide you with the Services, including to process payments, fulfil orders, arrange shipping, process purchases, returns, exchanges or other transactions, manage your account and provide a customised shopping experience.
Marketing and Advertising
We may use your personal information to send marketing communications by email or to show advertisements based on your interaction with our Services. You may unsubscribe from marketing emails at any time.
Security and Fraud Prevention
We use your personal information to help maintain a secure shopping experience, detect fraud, investigate suspicious activity and protect our Services.
Communicating with You
We use your personal information to provide customer support, respond to enquiries and maintain our relationship with customers.
Legal Reasons
We may use personal information to comply with legal obligations, respond to lawful requests from authorities or enforce our policies and terms.
How We Disclose Personal Information
We may disclose personal information in the following circumstances:
• With Shopify, vendors and service providers who perform services on our behalf such as payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
• With business and marketing partners to provide marketing services and advertise to you.
• When you request or consent to disclosure, such as when shipping products to you.
• With affiliates within our corporate group.
• In connection with a business transaction such as a merger or acquisition.
• To comply with legal obligations or enforce our policies.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit may be shared with Shopify and third parties located in countries outside your own in order to provide and improve the Services.
To learn more about how Shopify uses personal information, visit:
https://privacy.shopify.com/en
Third-Party Websites and Links
Our Services may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of those third-party websites.
Children's Data
Our Services are not intended for children and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
If you believe a child has provided personal information, please contact us and we will remove the information.
Security and Retention of Your Information
We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.
We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes and enforce our policies.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, including:
• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to receive a copy of your data
• The right to object to certain types of processing
You may exercise these rights by contacting us using the contact details below.
UK and EEA residents may also contact their local data protection authority if they believe their rights have been violated.
International Transfers
Your personal information may be transferred to and processed in countries outside your country of residence.
Where required by law, we rely on recognised legal mechanisms such as Standard Contractual Clauses to ensure adequate protection of personal data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes.
When we update the policy we will revise the "Last updated" date and publish the updated policy on our website.
Contact
If you have any questions about this Privacy Policy or how we process your personal information, please contact us at:
Nestiva
United Kingdom
Email: nestivashop@gmail.com